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Terms and Conditions

TERMS & CONDITIONS Last Updated: December 2025

These Terms & Conditions (“Terms”) govern your access to and use of www.zidhi.in (“Website”), operated by ZIDHI (“Company”, “we”, “our”, “us”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

You are solely responsible for determining whether these Terms meet your legal requirements.

1. Acceptance of Terms

By using this Website, purchasing products, or accessing services, you acknowledge that:

You have read and understood these Terms
You agree to be legally bound by them
You are at least 18 years old

If you use the Website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Products, Services & Transactions

2.1 Product Descriptions

We aim to display accurate product information; however:

Colors may vary due to screen settings
Handmade items may have slight variations
Availability and pricing may change without notice

2.2 Order Acceptance

We reserve the right to:

Accept or reject any order
Cancel orders due to pricing errors, stock issues, or suspicion of fraud

2.3 Withdrawal or Discontinuation of Services

We may:

Modify, pause, or discontinue any product, service, or feature
Limit access to certain areas of the Website
Withdraw content or services without prior notice

We are not liable for any modification or discontinuation.

3. Payments & Billing

By placing an order, you:

Agree to provide accurate payment and billing information
Authorize us to charge the total amount to your selected payment method
Understand that once production begins, orders cannot be cancelled

We are not responsible for payment failures caused by third-party systems or your bank provider.

4. Intellectual Property Rights

All content on the Website—including text, graphics, logos, images, product photos, videos, and design elements—is the exclusive property of ZIDHI.

You may not:

Copy, reproduce, or distribute content
Modify, adapt, translate, or create derivative works
Use our content for commercial purposes without written permission
Claim ownership of ZIDHI branding or materials

Violation of these terms may result in legal action.

5. User Responsibilities & Acceptable Use

When using our Website, you agree NOT to:

Engage in unlawful, harmful, or fraudulent activities
Submit defamatory, abusive, hateful, or discriminatory content
Harass, threaten, or bully others
Upload content containing viruses, malware, or harmful code
Attempt to bypass security measures
Use the Website for spam, promotions, or advertisements
Impersonate another individual or entity

We reserve the right to remove any objectionable behavior or content.

6. User Accounts

If the Website offers user accounts in the future, we may:

Require accurate and complete account information
Disable or terminate accounts that violate our Terms
Restrict access for security reasons or suspicious activity

You are responsible for maintaining the confidentiality of your login details.

7. Limitation of Liability

To the fullest extent permitted by law, ZIDHI is not liable for:

Any direct, indirect, incidental, consequential, or punitive damages
Any loss of data, revenue, profits, or business
Errors, inaccuracies, or omissions on the Website
Website downtime, interruptions, or technical failures
Delays or issues caused by third-party service providers

Your use of the Website and products is solely at your own risk.

8. Third-Party Links

The Website may contain links to external websites.
We do not control or endorse:

Their content
Their privacy or security practices
Their accuracy or policies

You access third-party sites at your own discretion.

9. Indemnification

You agree to indemnify and hold harmless ZIDHI, its owners, employees, partners, and agents from any claims, losses, liabilities, or expenses arising from:

Your use of the Website
Your violation of these Terms
Your violation of intellectual property or privacy rights

10. Termination

We reserve the right to:

Suspend or terminate your access to the Website
Refuse service
Remove content or cancel orders

without prior notice, at our sole discretion, for any violation of these Terms.

11. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the jurisdiction of Kerala, India courts.

12. Changes to These Terms

We may update or modify these Terms at any time.
Updated versions will be posted on this page with a new “Last Updated” date.
Your continued use of the Website signifies acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, please contact:

ZIDHI By TooTogs Email: support@zidhi.in Website: www.zidhi.in

Return and Refund Policy

REFUND & RETURN POLICY

Last Updated: December 2025

This Refund & Return Policy (“Policy”) explains the terms under which ZIDHI (“we”, “our”, “us”) accepts returns, processes refunds, and handles customer claims. By purchasing from www.zidhi.in, you agree to the terms outlined below.

You are solely responsible for ensuring this Policy’s compliance with applicable laws.

1. Eligibility for Returns

Due to the custom-made, handcrafted, and personalized nature of many ZIDHI products, we generally do not accept returns or issue refunds.

However, returns may be accepted only under the following conditions:

The product received is damaged,
The product is defective,
The product delivered is incorrect (wrong item, size, or variation).

Returns for reasons such as preference, color variation, or sizing issues are not accepted unless the error is ours.

2. Time Frame for Returns

Eligible returns must be reported within:

⏳ 48 hours from the time of delivery.

Requests submitted after this period may be declined.

3. Condition of Returned Items

To qualify for a return or replacement, the item must:

Be unused,
Be in its original condition,
Have all original packaging, tags, and accessories intact,
Not show signs of wear, washing, alteration, or damage caused by the customer.

ZIDHI reserves the right to reject returns that do not meet these conditions.

4. Valid Reasons for Return

A return request is valid only if:

The product arrived damaged in transit
The product has a manufacturing defect
The wrong product was shipped

Customers must provide clear photographic evidence and an unboxing video for verification.

5. How to Initiate a Return

To initiate a return, customers must:

Email us at support@zidhi.in within 48 hours of receiving the product.
Include the following details:
- Full name
- Order number
- Contact number
- Description of the issue
- Photos of the product
- Mandatory unboxing video as proof

Await return approval before sending any product back.

Unapproved returns will not be accepted or processed.

6. Return Shipping Process

If the return request is approved:

We will arrange reverse pickup through our courier partners or
Direct the customer to ship the product to a specified return address

Return shipping charges:

Are covered by the customer, unless the return is due to an error on our part.

7. Replacement Policy

If the return is approved due to damage, defect, or wrong item:

A replacement will be issued for the same product or variant (subject to availability).
If a replacement is not possible, we may offer store credit or a refund at our discretion.

8. Refund Process

Refunds are offered only in cases where:

Replacement is not possible
The return was approved due to a verified error from our side

Refund timeline:

Refunds will be processed within 7–14 working days after we receive and inspect the returned item.

Refund method:

Refunds will be issued to the original payment method or as store credit, depending on the situation.

We are not responsible for delays caused by your bank, payment gateway, or external processing systems.

9. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

Custom-stitched or made-to-order products
Handcrafted or personalized items
Items purchased during sales or promotional offers
Items altered by the customer after delivery
Products showing signs of wear, use, or damage

10. Order Cancellation

Orders cannot be cancelled once they are:

Confirmed,
Processed, or
Sent for production.

Custom-made products move into production immediately and are therefore non-cancellable.

11. Incorrect or Incomplete Address

If the order fails to deliver due to incorrect or incomplete address details provided by the customer:

No return, refund, or replacement will be issued.
Re-shipping costs must be paid by the customer.

12. Contact Information

For all return, replacement, or refund queries, contact: ZIDHI By TOOTOGS Email: support@zidhi.in Website: www.zidhi.in

Terms and Conditions

Return and Refund Policy

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